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April 19, 2022 1:00 – 3:00 pm
Annual Meeting
Recap
Watch the recordings of our annual meeting sessions below!
FSA Updates
Keynote Presentation
Please press the button below to watch our Keynote Presentation on the main FSA site. You may be required to log in. Your Username is your email address, and your Password is fsainfo2021 (or your own password, if you have created a new one). Please contact us if you have trouble.
Schedule
April 19, 2022 1:00 – 3:00 pm
1:00
PM EST
(Private session for invited representatives)
The remaining events are open to FSA core member organizations’ staff and board members:
1:20
PM EST
1:40
PM EST
2:00
PM EST
Keynote
“Zappos: A Culture of Service”
presented by Ryo Zsun, Culture Maestro for Zappos
Featuring:
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FSA LEADERSHIP INSTITUTE
FSA 2021 Leadership Institute Graduates
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Jamia Harvey, The Hickman
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Kim Hoftiezer, Medford Leas
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Kate Roberts, Friends Life Care Partners
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Beth Stewart, Kendal at Oberlin
Since 2013, the FSA Leadership Institute has offered a unique, in-depth experiential learning opportunity for current and emerging senior leaders to deepen their understanding of leading in organizations that embrace Quaker values.
Congratulations to this year’s graduates!
FSA Updates
presented by Jane Mack, President/CEO, along with:
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Richard Lysle, Chair, Board of Directors
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Marsha Wesley Coleman, Director, Learning and Development
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Karla Dreisbach, Vice President, Compliance and Risk Management
The year in review. Details on FSA's work to support its members and beyond over the past year, and information on what's to come.
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KEYNOTE
FOLLOW
02
FOLLOW
FSA UPDATE
Keynote Speaker
“Zappos: A Culture of Service”
presented by Ryo Zsun, Culture Maestro for Zappos
Ryo Zsun will share with us the inspiring story of Zappos, from its humble beginnings to its current culture of service.
Since joining the Zappos family as a barista in 2012, Zsun has been an advocate and example of how core values can lead to a strong company culture and an even better customer service experience.
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Join us and discover the magic of The Zappos Customer Loyalty Team and how they create—and maintain—the “WOW!” customer service experience. We’ll even learn their secrets for fostering a fun, engaging workplace.
2022 = Virtual
Our world continues to be challenging. We have all adapted in so many ways. While we are not able to gather in person again this year, we look forward to sharing some time together virtually to reinvigorate. Join us from the safety of your own space.
Our Sponsors
LEADING IN THE INDUSTRY
KEYNOTE SPONSORS
REGISTRATION SPONSORS
COMMUNITY SPONSORS
